• How is the Ronald McDonald House of Dallas funded?
  Ninety percent of the funds needed to operate the Ronald McDonald House come from the Dallas community through generous individuals, corporations and community/civic groups. The Trains at NorthPark is a spectacular exhibit operated during the holiday season that also raises funds for the Ronald McDonald House, and Southwest Airlines sponsors the annual LUV Classic which benefits the House. Ronald McDonald House Charities of Greater North Texas, McDonald's Corporation, and the local McDonald's Owner/Operator Association contribute approximately 10% of the annual operating budget.
• What is the relationship between McDonald's and the Ronald McDonald House?
  McDonald's provided an initial seed grant of $25,000 to build the Dallas Ronald McDonald House through the Ray Kroc Foundation now called Ronald McDonald House Charities (RMHC). The Ronald McDonald House of Dallas is not owned by McDonald's. Each Ronald McDonald House is autonomous and is its own nonprofit corporation. The Ronald McDonald House of Dallas receives approximately 10% of its annual operating budget from RMHC and 90% from the local community.

• Who can stay?
  Seriously ill or injured children who are under the age of 19 years who are receiving treatment at a Dallas area hospital, and their immediate family may be referred to Ronald McDonald House of Dallas. The child must have a permanent address at least 75 miles from Dallas. A referral must be made by a social worker at the facility where the child is being treated or a Medicaid (Medical Transportation) worker. All adults staying in the house must have current photo identification.
• How much does it cost?
  The Ronald McDonald House of Dallas requests a donation of $10 per night per room. This includes lodging, meals, laundry facilities, and other services. If this presents a hardship for a family, arrangements can be made with the Manager on Duty.
• How to apply?
  The initial referral must be made by a social worker where the child is being treated in Dallas, or a Medicaid (Medical Transportation) worker. With the exception of Medicaid, we cannot guarantee placement until the day of need.
  Returning families may put their name on our waiting list and call to verify availability the day placement is needed. Ronald McDonald House reserves the right to verify appointments with the medical service provider.
• What are the hours of the Ronald McDonald House?
  The House is accessible to families 24 hours a day, 365 days a year. The office is open 7 days a week from 9am-9pm.
• Will transportation to our hospital be provided by the House?
  The Ronald McDonald House of Dallas provides transportation 6 times a day, at 8am, 10am, 12pm, 2:30pm, 5:30pm and 8:30pm to Parkland, Children's Medical Center and Texas Scottish Rite Hospital. Baylor Hospital and Our Children's House operates its own shuttle for our families. It picks up at 9:30am and drops off at 5:45pm. If you are staying at a hospital other than those listed above, you will need to provide your own transportation.
• How long can a family stay at the Ronald McDonald House of Dallas?
  Our policy is that a family can stay at the House up 60 days if the child is in active treatment.

• How old do you have to be to volunteer?
  Volunteers should be 18. There are some exceptions to the age restriction with volunteers who help with special projects
• Do you offer volunteer opportunities for students?
  The best way for students to help us is to collect items for our wish list.
• Can I fulfill my community restitution service hours by volunteering at RMHD?
  We do not offer opportunities to fulfill these requirements.
• Are there volunteer opportunities for large groups?
  The best way for large groups to help us is by collecting items for our wish list.
• What if we have scheduled a volunteer activity and find we are unable to keep our commitment?
  Please call the Volunteer Coordinator at 214-631-7354 as soon as you know you will be unable to make it.

• Do the pop tabs that I donate to the Ronald McDonald House pay for a child's chemotherapy?
  Unlike the urban legend states, pop tabs do not support medical treatment of any kind including chemotherapy or dialysis; however, pop tabs do support the operations of Ronald McDonald House. This popular fundraiser benefits seriously ill children by helping provide a place for them and their families to stay while they are out of town for medical treatment.
• Why do I only collect the pop tabs and not the entire can?
  The tab of an aluminum can is pure aluminum unlike the rest of the can, which contains paint and other residue. Pop tabs are small and convenient to collect. Hundreds of thousands of pop tabs have been collected to benefit Ronald McDonald Houses.
• What do I do with the Pop Tabs I collect?
  The Ronald McDonald House of Dallas does not have the space or resources to collect individual pop tabs. If you would like to host a collection, we ask that you do the following:
  • Collect and store the pop tabs
    Upon availability, the Ronald McDonald House of Dallas can provide collection boxes for your pop tabs or you can create your own collection containers.
  • Have the tabs recycled in your community and mail the proceeds to us or use them to purchase items on our Wish List.
• Can I donate gently used items to the Ronald McDonald House?
  Unfortunately, we cannot accept any used items. Due to the health requirements of our children, all of our donations need to be new and unused.

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